How do I update ED Wait Times in Vital Response?

After logging into Vital Response (see how to login here), you will be able to update the wait times by following these steps:

  1. Verify that you are in the correct facility. You can do this by viewing the facility name at the top left of the screen.
  2. In the upper part of the screen and to the right of the PATIENTS tab, click on the WAIT TIMES tab.
  3. To the right of each step in the ED visit, you will find a drop-down menu with a preset list of wait times. Please select the most appropriate option for each step.
  4. Once each step has the appropriate wait time, click the Update Wait Times button to save all changes.

If you experience any issues, or have any questions regarding wait times, please feel free to reach out to us at