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Registration Staff
Registration Staff
How ERAdvisor Works
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Clinical Staff
ERAdvisor - App for ED Patients
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Admin
ERAdvisor - App for ED Patients
Patient Communication
Technical Questions
EHRs
Implementation
Interfaces
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Help Center
Registration Staff
Registration Staff
How ERAdvisor Works
Logging In
Clinical Staff
ERAdvisor - App for ED Patients
Service Requests
Admin
ERAdvisor - App for ED Patients
Patient Communication
Technical Questions
EHRs
Implementation
Interfaces
Registration Staff
Frequently Asked Questions for patient registration and patient access teams
How ERAdvisor Works
Is there an app that the patient must download to use the Vital Patient app?
What if there’s no cell phone service?
Under patient details (name, address, email, phone) can they also verify pharmacy preferred?
Patient has questions regarding wait times changing.
What happens if a patient forwards the invite link to multiple people?
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Logging In
Why hasn't the patient has not received a text message with the invite?
The patient has received the text, but the website won't load.
What happens when the wrong number is on the patient's file during quick registration?
Can a person without a smart phone log into the application?
The patient wants their family member to log into the app for them
How many times can a patient enter the wrong last name before the visit is locked?
The patient cannot login because it says: “We couldn't find a record with these details”.
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