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Frequently Asked Questions for patient registration and patient access teams
The patient has received the text, but the website won't load.
Why hasn't the patient has not received a text message with the invite?
The patient cannot login because it says: “We couldn't find a record with these details”.
What happens when the wrong number is on the patient's file during quick registration?
How many times can a patient enter the wrong last name before the visit is locked?
Patient has questions regarding wait times changing.
The patient wants their family member to log into the app for them
Can a person without a smart phone log into the application?
What happens if a patient forwards the invite link to multiple people?
Is there an app that the patient must download to use the Vital Patient app?